Contact copenhagenmetro.org
A correction, a question we have not answered, or something out of date — tell us.
Checked: august 2026
Send us a message
We read everything. If you have spotted a fare, a journey time or a station detail that has changed, please say which page — it gets fixed the same week.
copenhagenmetro.org
Email
[email protected]
What we are
An independent guide to the Copenhagen Metro,
written in English. We are not Metroselskabet, Metro Service or DOT, and we cannot sell you a
ticket or refund a fine.
Where our numbers come from
Journey times and stop data
from Rejseplanen; headways, station facts and accessibility from m.dk; fares from the DOT
fare sheet in force since 18 January 2026.
Reply time
Usually within two working days.
Who to contact about the Metro itself
Official contacts
| Organisation | What they handle | Where |
|---|---|---|
| Metro Service (the Metro itself) | Lost property, staff, incidents on board | m.dk contact page |
| DOT — Din Offentlige Transport | Tickets, fares, zones, refunds | publictransport.dk |
| Rejsekort Customer Service | Basiskort, the Rejsekort app, refunds from closed cards | rejsekort.dk |
| Rejseplanen | Journey planning across all operators | rejseplanen.dk |